Privacy policy
Privacy Policy for Petals and cards
Effective Date: January 2025
At petals and cards, we are committed to safeguarding your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection, usage, storage, and sharing. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information from you when you visit our website:
personal Information: This may include your name, email address, phone number, billing address, delivery address, and payment information. We collect this information when you place an order, sign up for our newsletters, or contact us through our website.
Non-Personal Information: We may gather non-personal demographic details and browsing patterns such as your IP address, browser type, the pages you visit on our site, and the time and date of your visit.
Why We Collect Your Information
We collect your personal information to:
- Facilitate transactions and fulfill orders.
- Improve customer service and support.
- Personalize your experience on our website.
- Send emails regarding your order or other products and services.
- Inform you about promotions, new products, or other updates that might interest you.
How We Collect Your Information
We collect your information through various methods, including:
Direct interactions: Such as when you fill out forms on our website, place orders, or communicate with us directly via email or chat.
Cookies and Tracking Technologies:Our site utilises cookies and other tracking technologies to enhance your browsing experience, understand user behaviour on our site, and provide tailored content.
What We Do with Your Information
We use the information we collect for the following purposes:
- Processing your transactions.
- Sending order confirmations, updates, and other customer notifications.
- Improving and optimizing our website's performance and functionality.
- Analyzing usage patterns to enhance shopper experiences.
- Complying with legal requirements and regulations.
Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following situations:
Service Providers:We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Compliance: We may also release your information when we believe it's appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Information Storage
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, ensure compliance with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of personal information and our relationship with you.
Use of Cookies
Our website uses cookies to enhance user experience, keep track of items in your cart, enable necessary site functionality, and personalize content. Some of the cookies we use includ
Essential Cookies: These cookies are essential for the basic functionality of the site.
Performance Cookies:Used to analyze how visitors use our site and to monitor website performance.
Functionality Cookies: These cookies allow our website to remember your preferences.
You can control the use of cookies at the individual browser level. If you choose to disable cookies, please note that you may not be able to access all features of our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.
By using our site, you consent to our Privacy Policy. If you have any questions about this policy or our data practices, please feel free to contact us at petalsandcards09@sky.com
Thank you for choosing Petals and cards!